My name is Prasad Badhe. I’m a IT professional based in Pune.

Customer Support & Technical Operations Specialist with 3+ years of experience in live chat, email, and phone support for international clients (US & UK). Skilled in incident management, troubleshooting, customer query resolution, and de-escalation while maintaining high CSAT, SLA, and FCR metrics**. Adept at handling** multiple customer interactions simultaneously**, documenting solutions, and collaborating with teams to deliver best-in-class support. Experienced in** rotational night shifts and high-pressure environments.

My accomplishments

3+

Years of Experience